Billing Terms and Conditions
Effective Date: 27 Nov 2024
These Billing Terms and Conditions (“Billing Terms”) govern the payment and billing process for products purchased from Golden Compass Line Limited ("we," "us," or "our"). By placing an order with us, you agree to these terms. Please read them carefully before making a purchase.
1. Payment Methods
We accept PayPal as the only payment method for all orders placed on our website. You can use your PayPal account or a credit or debit card through PayPal’s secure payment platform.
2. Order Confirmation
After completing your order and payment, you will receive an order confirmation email containing your order details, including the total amount charged. Please review the information carefully to ensure everything is correct. If there is an error in the confirmation, please contact us as soon as possible at contact@GoldenCompassLineLimited.com.
3. Billing Information
When placing an order, you must provide accurate and complete billing information, including:
- Your full name
- A valid email address
- A billing address
- Your PayPal account information or debit/credit card details
You agree to update your billing information promptly if any changes occur. We reserve the right to cancel or delay your order if the billing information provided is inaccurate or incomplete.
4. Prices and Taxes
- All prices listed on our website are in [currency, e.g., GBP or USD] and include VAT (Value Added Tax) or any other applicable taxes.
- Prices for products may change at any time without notice. However, any price changes will not affect orders already placed and confirmed.
- If applicable, we will also apply any shipping charges or additional fees as indicated during checkout.
5. Payment Authorization
By placing an order, you authorize Golden Compass Line Limited to charge the total amount of your purchase (including any applicable taxes and shipping charges) to your selected PayPal account or credit/debit card. You also acknowledge that we may verify your payment details to ensure the security and integrity of the payment process.
6. Failed Payments
If your payment fails or is declined, we will notify you immediately via email, and your order may be delayed or canceled. If you do not resolve the payment issue within a reasonable time, we may cancel the order.
7. Refunds and Cancellations
- If you cancel an order before it has been dispatched, we will process a full refund to your original payment method.
- If you return a product in accordance with our Returns and Refunds Policy, we will process a refund to the original payment method.
- Refunds will be processed within a reasonable timeframe after we receive the returned product or your cancellation request.
- Please note that any additional fees, such as shipping charges, may not be refunded, unless the product is defective or damaged.
8. Currency and Exchange Rates
If you are making a purchase from a country outside of the UK, your payment will be processed in the currency indicated on the website (typically GBP or another accepted currency). Your credit card company or PayPal may apply exchange rate fees, which are not within our control.
9. Security
We are committed to keeping your payment details secure. We use PayPal's secure payment platform, which adheres to the highest security standards, to process all payments. We never store your payment details on our website, and all transactions are encrypted to protect your sensitive data.
10. Payment Disputes
If you dispute a payment, please contact us directly at contact@GoldenCompassLineLimited.com. We will work with you to resolve any issues promptly. If a chargeback is initiated by your credit card provider or PayPal, you will be responsible for any charges or fees incurred due to the chargeback.
11. No Liability for Payment Processing Errors
While we take reasonable precautions to ensure secure and accurate transactions, we are not liable for any errors, fraud, or issues that arise from the payment processing systems used by PayPal or third-party payment providers. You should contact PayPal directly for any issues related to the processing of payments.
12. Changes to Billing Terms and Conditions
We may update these Billing Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Please review these terms regularly for any updates. Continued use of our website and services after changes are posted constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions or concerns about our Billing Terms, or if you need to discuss your order, please contact us at:
Golden Compass Line Limited
Email: contact@GoldenCompassLineLimited.com
Phone: +19515565852
Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG