FAQ
Effective Date: 27 Nov 2024
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about shopping with us at Golden Compass Line Limited. If you have a question that isn’t answered here, feel free to get in touch with our customer support team, and we’ll be happy to help.
1. What payment methods do you accept?
We only accept PayPal as a payment method at this time. PayPal is a secure and convenient way to make payments online, and you can use your PayPal account or a credit/debit card through PayPal’s platform.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required. Your order will be shipped at no additional cost to you.
3. How long will it take for my order to arrive?
- Order Handling Time: We process orders within 1 to 2 business days.
- Shipping Time: Once shipped, your order will typically arrive within 3 to 5 business days (Monday to Friday). Please note that we do not ship on weekends or public holidays.
- Order Cutoff Time: Our cutoff time for same-day processing is 5:00 PM. Orders placed after 5:00 PM will be processed on the following business day.
4. Can I change or cancel my order?
Once your order is confirmed and payment is processed, we are unable to make any changes or cancellations. If you wish to cancel your order, please contact us immediately at contact@GoldenCompassLineLimited.com, and we will do our best to assist you before the order is shipped. However, once the order is dispatched, it will fall under our Returns and Refunds Policy.
5. What is your returns policy?
We offer a 30-day returns window for eligible products. To be eligible for a return, the product must be unused, in new condition, and in its original packaging. If your product is defective or damaged, you can return it for a full refund or exchange. Please see our Returns and Refunds Policy for more details.
Note: Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
6. How do I return an item?
To return an item, please contact us at contact@GoldenCompassLineLimited.com within 30 days of receiving your order. We’ll provide you with instructions on how to send the product back. Please ensure the item is in its original, unused condition and packaging.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 30 days at contact@GoldenCompassLineLimited.com. Include your order number, a description of the issue, and any relevant photographs. We will arrange for the return of the defective item and provide a full refund or exchange at no additional cost.
8. Do you ship internationally?
Currently, we only offer shipping within our designated areas. Unfortunately, we do not ship to locations outside the designated zones at this time. Please check our website for specific shipping locations.
9. Do you offer gift cards?
We do not sell gift cards at this time.
10. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment through our delivery partner’s website.
11. Can I change my shipping address after placing an order?
If you need to change the shipping address, please contact us as soon as possible at contact@GoldenCompassLineLimited.com. We will do our best to accommodate address changes before the order is shipped. Once the order has been dispatched, we cannot change the shipping address.
12. How do I contact customer service?
You can reach our customer service team via email at contact@GoldenCompassLineLimited.com, or call us at +19515565852 during our business hours:
- Monday to Friday: 9:00 AM to 5:00 PM (excluding public holidays)
13. How do I know if my order is confirmed?
Once your order is placed, you will receive an order confirmation email with your order details. If you don’t receive this email, please check your spam folder or contact us to confirm your order status.
14. Do you offer discounts or promotions?
We occasionally offer special promotions, discounts, and sales on our products. To stay updated on current offers, we recommend subscribing to our newsletter or following us on social media.
15. Can I leave a review for my purchase?
Yes, we encourage our customers to leave reviews and share their experiences with our products. You can leave a review directly on the product page of the items you purchased.
Company Name: Golden Compass Line Limited
Business Registration No.: 77297470
ROOM 01, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG
contact@goldencompasslinelimited.com
Phone: +19515565852